Back Office Administrator

Base Location: Belfast (currently operating a hybrid working pattern with a mix of office and remote working)

Salary: £25,200 - £31,800 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

At SSE Airtricity our customers and our employees are our priority and we’re currently recruiting for a Back Office Administrator in our gas business. You’ll deliver and maintain a high level of accuracy and regulatory compliance, when capturing, inputting and changing information on customer accounts.

Our core business hours are 08:30 – 17:00 Monday to Thursday and 08:30 – 16:30 on a Friday, so there aren’t any late nights, and there’s no weekend work at all! Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. You’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.

You will

• Ensure accounts are created, updated and amended accurately and compliantly in accordance with agreed policies / procedures, so that accounts bill accurately first time and every time
• Work through assigned Back-Office workflows including Change of Tenancies, Meter Exchanges and Supplier Switching Administration, to ensure all actions and tasks are completed within agreed timescales
• Actively engage with other colleagues and departments to manage customers’ accounts and resolve queries
• Respond to customers through various communications channels including phone, email and in person
• Provide administrative support to the operations teams, to support our delivery of excellent customer service

You have

• Previous customer accounts, finance or administration experience, within in a regulatory framework, with an emphasis on accountability
• Exceptional attention to detail with the ability to consistently produce quality, accurate work
• A customer focused approach, with a desire to provide high quality work that ensures   customers data is accurate at all times.  
• Strong numeracy skills, coupled with excellent verbal and written communication skills
• A high standard of IT proficiency with an excellent working knowledge of Microsoft Office packages (specifically Excel)

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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