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Support Analyst - BOS


Support Analyst - BOS

  • 543862
  • Closing at: Feb 2 2023 at 23:55 GMT

About the Role

Base Location: Reading or Cardiff

Salary: £30,273 - £35,194 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 10-month Fixed Term Contract or Secondment | Full Time | Flexible First options available

What is the Role?

As a Support Analyst within the BOS team you will manage all aspects of document composition relating to Business Energy’s customer correspondence. Your responsibilities will include:

- Responsibility for the creation, maintenance and management of customer correspondence within One Platform.

- Manage customer communication change requests, taking ownership and ensuring customers and stakeholders are kept informed through to completion.

- The design and development of ad-hoc MIS reports and statistics, you will take ownership of the support mailbox and process requests in a priority order.

- Identify when changes are required to template design for Industry and Regulatory requests and ensure these are delivered in a timely manner.

- Manage our print fulfilment via Paragon Portal and review MI reports to ensure correct information and quantities have been issued.

What do I need?

To be considered for this role, we would love you to have:

- Experience of using databases (SQL), data sets and MS Excel.

- Experience of designing and structuring customer correspondence.

- Excellent analytical and problem-solving skills.

- Previous experience of working within a regulated industry would be advantageous.

- Experience of using BE Quotation and Billing Systems.

About our Business

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

What’s in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on or on 01738 340426.

EXTERNAL: Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

INTERNAL: As a courtesy, please let your current line manager know you are applying.




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Our Benefits

  • Sharesave Scheme
  • 34 days of annual leave
  • Option to purchase up to 10 days holiday
  • Interest-free technology loans
  • 24/7 free and confidential employee counselling service
  • Private healthcare discounts
  • Subsidised gym memberships
  • 21 weeks full pay maternity leave
  • Cycle to Work scheme with generous £2500 limit
  • Interest-free salary advance to cover transport season tickets

Explore our full list of benefits:

UK benefits booklet

ROI Benefits Booklet


Apply Now

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Not You?

We have emailed you a code to verify your identity. Please check your spam/junk folder if you don't receive the email in your inbox.

Thank you