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Service Continuity Manager


Service Continuity Manager

  • 543219
  • Closing at: Dec 4 2022 at 23:55 GMT

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £12.5 billion in low carbon projects over the next 5 years, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

About the Role:

Base Location: Havant or Reading

Salary: £60,203 - £69,982 and a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

To reduce the risk of Business disruption by developing, maintaining and regularly testing IT Service Continuity plans.

To own and be accountable for all aspects of the IT Service Continuity Management process, including development, governance, compliance, reporting and continual improvement.

To ensure the process is operated in line with documented requirements, targets, SLAs and OLAs.

To work with other process owners to ensure that the process integrates into an overall Service Management System and that interfaces with other IT processes are identified, defined and monitored. 

Key Accountabilities

- Develop and maintain the organisation’s IT Service Continuity strategy, including the production, maintenance and management of the IT Service continuity plans, which should be reviewed periodically to ensure that they accurately reflect Business needs and that the agreed recovery objectives can be achieved.

- Ensure that I.T Service Business Impact Analysis is performed against all new and existing I.T services and that I.T Process Business Impact Analysis is performed for all I.T Support Teams. Ensure that all new and existing services are designed to deliver the levels of recovery agreed in SLAs. Define recovery criteria to be applied to new or enhanced infrastructure design.

- Develop and maintain continuity plans and testing schedules. Manage IT Service continuity activities when the plan is invoked or tested. Ensure that tests and plans are reviewed after major changes and conduct post-mortem reviews to ensure that corrective actions are implemented. To ensure that the process, including any changes, is communicated effectively and that the relevant practitioners are trained in the process.

- Be accountable for, and ensure compliance with, all aspects of the process. Central point of contact, coordination, escalation, guidance and support for all aspects of the process, regardless of the technology or organisational structure involved. Define, document, maintain and change manage the process in line with ITIL guidelines and ISO 20000 requirements. Identify, implement and regularly review Critical Success Factors (CSFs), Key Performance Indicators (KPIs) and targets to monitor and report on the performance of the process, leading to clarification and demonstration of the value delivered by the process.

To ensure effective communication between Service continuity management and Business continuity management, and that Service and Business continuity plans are aligned. To implement regular reviews of the process with key stakeholders and practitioners, ensuring that outcomes and actions are documented and that opportunity for improvement are identified. To define aspects of the process that may be operated by other parties and ensure that appropriate controls are in place.

Maintain a process Risk register and ensure that all associated Risks are identified, assessed and managed. To identify any corporate, statutory and/or regulatory requirements associated with the process and demonstrate that these are complied with at all times.

What do I need?

To be considered for this role, we would love you to have:

- A demonstrable understanding of the IT Service Continuity process, and other ITIL processes, acquired through previous experience in similar roles.

- A thorough knowledge of SSE’s business and corporate drivers and goals.

- Thorough knowledge of the drivers behind IT Service Continuity requirements associated with individual Business areas.

- Strong Technical or functional experience, gained in other organisations.

- A thorough knowledge of the requirements and benefits of an established IT Service Continuity capability.

About our Business

SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.

What's in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact / 01738 275846.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.



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