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Sales & Retentions Advisor (SME)


Sales & Retentions Advisor (SME)

  • 526663
  • Closing date: Sep 24 2021 BST
  • Closing at: Sep 24 2021 at 23:55 BST

Base Location: Belfast

Salary: £19,190 + commission + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible working options available

What is the Role?

The SME Direct Telesales Team handles all inbound sales & renewals calls from SME customers in both NI & ROI. They also make outbound calls to existing customers, it's a well-established successful team working in a fast-paced environment. You will be the first point of contact for our commercial customers, capable of handling negotiations in a professional and compliant manner.

-Handling inbound and making outbound calls to SME customers

-Closing sales and retaining existing business customers

-Creating proposals for NI/ROI - gas & electricity

-Negotiating commercial terms and agreeing contracts

-Completion of all back-office procedures to ensure sales/retentions are correctly processed

-To meet the required KPI targets including sales, retentions and compliance

What do I need?

-Inbound/outbound calling in a sales team environment with experience in telephony systems such as Finesse

-Completion of sales\renewals in NI and ROI by phone and email

-Pricing proposal completion in line with customer requirements and corporate policies

-Compliance in a call centre environment experience is desirable but not essential

About our Business

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. At SSE Airtricity we believe in making energy better. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

Life at SSE

If you're considering a career with us, you're probably wondering what's in it for you? From health and wellness to finances and family, we're proud of our benefits package which includes 34 days holiday (plus the option to buy additional days), enhanced maternity and paternity leave, discounted healthcare and a wide range of offers via our SSE Advantage scheme.

At SSE we're proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself. We take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application and assessment process, and upon joining SSE.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact 01738 340826 / 

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.



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Our Benefits

  • Sharesave Scheme
  • 34 days of annual leave
  • Option to purchase up to 10 days holiday
  • Interest-free technology loans
  • 24/7 free and confidential employee counselling service
  • Private healthcare discounts
  • Subsidised gym memberships
  • 21 weeks full pay maternity leave
  • Cycle to Work scheme with generous £2500 limit
  • Interest-free salary advance to cover transport season tickets

Explore our full list of benefits:

Employee benefits booklet


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