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Rechargeable Debt Advisor


Rechargeable Debt Advisor

  • 528294

Base Location: Portsmouth


Salary: £22,178 - £29,290 + a range of other benefits to support your family, finances and wellbeing.


Working Pattern: Permanent | Full Time  | Flexible working options available


What is the Role?


We have an opportunity for an experienced customer service advisor to join our Cable Damage Rechargeable Debt department.


1. This team play a key role in recovering debt from third party damages to our network, specifically to each of our 4 regions covering central southern England
2. The Rechargeable Debt Team sit within the wider Operational Support Team offering services to the wider distribution business.
3. The department is ever changing in order to deliver the needs of our customers; one of the requirements of the role is the ability to adapt to a fast moving and ever evolving team with enthusiasm and a positive approach.


What do I need?


To be considered for this role, we would love you to have:


1. the ability to prioritise and coordinate tasks to meet deadlines in a busy but also exciting environment
2. The ability to remain calm and resilient when working under pressure  in order to find solutions to complex customer and operational problems whilst adhering to industry processes and regulations
3. Excellent  customer service and interpersonal skills
4. A passion for providing help and support to colleagues
5. Proficiency in Microsoft Office 365


About our Business


SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we’re ensuring our local communities continue to receive the power they need, both now and in the future.  We are consistently investing and innovating to improve network resilience and future-proof power supplies for life’s changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.


Life at SSE


If you’re considering a career with us, you’re probably wondering what’s in it for you?  From health and wellness to finances and family, we’re proud of our benefits package which includes 34 days holiday (plus the option to buy additional days), enhanced maternity and paternity leave, discounted healthcare and a wide range of offers via our SSE Advantage scheme.


At SSE we’re proud to celebrate difference.  We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.   We take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra ‘if it’s not safe, we don’t do it’.


SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.  We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application and assessment process, and upon joining SSE.


Next Steps


All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.


If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact / 01738 340 128


EXTERNAL: Before commencing employment with SSE, you’ll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check. 


INTERNAL: As a courtesy, please let your current line manager know you are applying.



Closing date: Jun 27, 2021

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Our Benefits

  • Sharesave Scheme
  • 34 days of annual leave
  • Option to purchase up to 10 days holiday
  • Interest-free technology loans
  • 24/7 free and confidential employee counselling service
  • Private healthcare discounts
  • Subsidised gym memberships
  • 21 weeks full pay maternity leave
  • Cycle to Work scheme with generous £2500 limit
  • Interest-free salary advance to cover transport season tickets

Explore our full list of benefits:

Employee benefits booklet


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