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Lead Quoter

 

Lead Quoter

  • 540832
  • Closing at: May 29 2022 at 23:55 BST

About the Role

Base Location: Wiltshire, Berkshire, Dorset, Hampshire, Surrey, Oxfordshire or West London

We're proud to offer a Flexible First approach to work, and this role is no exception. We will, however need your base 'home' location to be one of our SSE offices or depots in the South of England

Salary: £40,658 - £49,626 depending on skills and experience + car allowance or cash alternative and a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

Your role as a Lead Quoter will be the day-to-day line management of the Minor Connections Quotation Team within the Southern Electricity Power Distribution regions

Other roles and responsibilities will include, but are not limited to:

  • Ensure the quotations delivered by the minor connections team are accurate, compliant and meet all standards and regulatory requirements
  • Responsible for maximising and improving the customer experience and their journey through their new connection along with tight timescales for quotations issued
  • Liaison with Minor Connections Quoters and internal stakeholders regarding customer interaction, escalations and queries
  • Managing KPI incentives through driving quality and productivity by managing workload and driving more accurate quotations

What do I need?

To be considered for this role, we would love you to have:

  • Good understanding of SSE's core purpose, strategy and goals
  • Understanding of the regulatory environment as it applies to the connections business
  • In depth knowledge of communication and engagement strategies
  • Good operating knowledge of the requirements for new connections
  • Operated within a customer driven environment, possessing excellent customer service skills

About our Business

SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland.

Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future.

We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.

What’s in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact maria.annink@sse.com on 01738 344051

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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Our Benefits

  • Sharesave Scheme
  • 34 days of annual leave
  • Option to purchase up to 10 days holiday
  • Interest-free technology loans
  • 24/7 free and confidential employee counselling service
  • Private healthcare discounts
  • Subsidised gym memberships
  • 21 weeks full pay maternity leave
  • Cycle to Work scheme with generous £2500 limit
  • Interest-free salary advance to cover transport season tickets

Explore our full list of benefits:

UK benefits booklet


ROI Benefits Booklet

 

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