About the Role
Base Location: Dublin
Salary: €31,000 + commission + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
What is the Role?
We believe in treating our customers like family and always going the extra mile in whatever we do and we are looking for passionate and motivated Advisors to join our Home Energy team. Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. Our department is open 8am – 8pm, Monday to Friday, so there's no weekend work at all!
In this role you will:
- Answer calls from customers who are moving house and work on inbound Home Moves retention and sales campaigns
- Proactively sign up new occupants, landlords and letting agents, to ensure continuation of supply at SSE Airtricity supplied premises
- Achieve your sales targets and deliver customer service excellence whilst maintaining call handling efficiency
- Work within regulatory guidelines and internal compliance procedures to ensure the business is not exposed to complaints
What do I need?
To be considered for this role, we would love you to have:
- An excellent telephone manner and strong interpersonal skills with excellent attention to detail
- A customer and quality focused mindset with a positive attitude
- The ability to demonstrate strong planning and organisational skills, and to use your own initiative and work as part of a team
- A working knowledge of MS Office
- The ability to work accurately under pressure and achieve challenging but realistic targets
About our Business
SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world”. We’re investing in £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.
Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).
SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Help us power change.
What’s in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on firstname.lastname@example.org or 01738 340826.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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