About The Role
Base Location: Walton Park, Cosham (Due to the nature of the role, we are unfortunately unable to support remote working)
Salary: £24,479 - £29,879 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time, 37 hours per week| Flexible Working Options Available (Our flexible working options in this case are applicable to days and hours worked.)
Operations are responsible for keeping the lights on today and tomorrow. The Customer Contact Centre is the first point of contact for any customers who are experiencing a power cut or external electrical issues. We work in all hours, and through all weathers, ensuring our customers are never without power. Our Customer Service Call Advisors are at the heart of our business; you're often the first person our customers speak to, and so we need passionate, enthusiastic individuals like you to join our team.
As a Customer Service Call Advisor, you'll be responsible for talking to our customers when they experience an issue with their electricity supply, providing them with regular updates, offering welfare and support for priority service customers. You will deal with customer complaints as the first point of contact and be responsible for maintaining a 1st class service to all our customers. It is extremely important that you can produce high quality of work, paying close attention to detail, and intensely listen for customer vulnerability to ensure we comply with the industry regulations placed on us.
This role is shift work as we are a 24/7 business and therefore you'll be required to work between the hours of 6.30am to 11pm on a rota basis which includes bank holidays and a 1 in 6 standby requirements.
Your Skills and Experience
We are looking for our Advisors to have previous experience in a customer focused role, preferably with experience working within a fast paced or contact centre environment. A basic understanding of the Distribution Energy Sector would be a distinct advantage. You will be required to communicate with a variety of different customers over the phone therefore excellent verbal communication skills are essential. You should be organised, flexible and self-motivated, with strong time management skills. This is a busy role therefore it is important that you can prioritise and coordinate tasks to meet customer needs. You should be able to demonstrate the ability to work independently and within a team. You must have good computer skills and have the ability to multitask and think on your feet including the flexibility to support your colleagues, provide information to other teams and focus on delivery of customer service goals. We are looking for an individual with a strong passion to help others to join our customer service team.
SSEN Distribution our skilled teams operate and maintain our electricity distribution and transmission networks, carrying electricity to over 3.7 million homes across the north of the Central Belt of Scotland and Central Southern England.
At Scottish and Southern Electricity Networks we are keeping our customers' lives comfortable, warm and well lit, no matter what. Our focus on people helps us understand the needs of the community and deliver the best service possible - no excuses. We've worked on our networks for over 70 years to meet the changing needs of our customers. We are ready to meet the challenges ahead. We're powering our community.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
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All applications should be submitted online however to discuss any adjustments you may require submitting your application please get in touch
If you successfully secure a role with us, you'll be required to complete our pre-employment screening process before joining.
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