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Customer Service Advisor


Customer Service Advisor

  • 541622
  • Closing at: Aug 15 2022 at 23:55 BST

About the Role

Base Location: Dublin

Salary: €33,000 depending on skills and experience + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

We believe in treating our customers like family and always going the extra mile in whatever we do and we are looking for passionate and motivated Customer Service Advisors to join our Business Energy team. Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. Our department is open 9am – 5.30pm, Monday to Friday, so there's no evening or weekend work at all!

As a Customer Service Advisor your main responsibilities will be:

- answering inbound calls from SSE Airtricity business customers

- providing a professional, friendly and efficient service to existing and potential business customers by providing an outstanding service at all times

- building loyalty and lasting relationships

- working towards meeting and exceeding individual and department targets by being a team player

What do I need?

To be considered for this role, we would love you to have:

- excellent communication skills and be client focused

- demonstrable customer service skills

- the attributes to be a great team player 

- the ability to plan well, be organised and have a keen eye for detail

- the ability to use your own initiative

About our Business

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. At SSE Airtricity we believe in making energy better. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

What’s in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted via the Apply Now button on our advert and after submitting your details, you’ll be asked to complete an online test which will assess some of the skills required in this role.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on or 01738 340826.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.




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Our Benefits

  • Sharesave Scheme
  • 34 days of annual leave
  • Option to purchase up to 10 days holiday
  • Interest-free technology loans
  • 24/7 free and confidential employee counselling service
  • Private healthcare discounts
  • Subsidised gym memberships
  • 21 weeks full pay maternity leave
  • Cycle to Work scheme with generous £2500 limit
  • Interest-free salary advance to cover transport season tickets

Explore our full list of benefits:

UK benefits booklet

ROI Benefits Booklet


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