Customer Relationship Manager

About the Role

Base Location: Glasgow, Aberdeen, Inverness or Perth

Salary: £33,500 - £50,300 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent| Full Time | Flexible First options available

SSEN Transmission customers are large directly connected applicants at voltages up to 400kV as well as large embedded distribution connected applicants. 

The Customer Relationship Manager has the following key duties and responsibilities:

- Each Customer Relationship Manager has responsibility for a portfolio of high value customer accounts (multi £m portfolio projects) and is required to ensure delivery of customer satisfaction that meets regulatory output and incentive targets. 

- Customer account management, portfolio management and taking ownership of customer complaints.

- Ensuring that expectations on quality and timeliness are achieved in customer interaction and meeting customer commitments.

- Delivery of an exceptional customer experience to Transmission connected customers throughout the customer journey. 

- Championing the role of the customer within the business whilst being the face of the business to the customer.

 What do I need?

To be considered for this role, we would love you to have:

- Excellent co-ordination, analytical and organisational skills.

- Conflict avoidance, management and dispute resolution experience and knowledge.

- Experience of chairing meetings and the ability to take comprehensive minutes and advanced communication and negotiation. skills. A good awareness of internal customer base and application of systems and procedures for customer care is also desirable.

- Lateral thinker with ability to ask open questions, consider all options & make informed decisions whilst working well under pressure.

- Comfortable with corporate IT systems and proficient skill at using Microsoft Word, Excel, Powerpoint, Sharepoint and Teams. Experience of finance systems and processes and large capital contracts (LCP) construction processes.

About our Business

SSEN Transmission owns and operates the electricity transmission network in the north of Scotland, transporting energy from where it is generated to where it is needed, providing a safe and reliable supply of electricity to the communities it serves. Home to some of the UK's greatest resources of renewable energy, SSEN Transmission is playing a critical role in the transition to a low carbon future, developing, building, maintaining and operating a network for net zero.

What's in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Debbie on Debbie.mcmillan@sse.com  or 01738 342939. 

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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