Customer Information Officer

Base Location: For this role, we require successful applicants to be based from one of our Scottish locations and you'll be expected to spend 50% of your working week in the office – Perth 

Salary: £34,749 - £40,939 + a range of benefits to support your finances, wellbeing and family. 

Working Pattern: Permanent | Full Time | Flexible First options available 

The role 

This is a fast-paced and varied role at the heart of our Customer Relationship team within SSEN Transmission.  As Customer Information Officer, you’ll support the smooth running of daily operations, from managing the team inbox and coordinating meetings to ensuring accurate reporting and high-quality data.  Working closely with Customer Relationship and Customer Offer Managers, you’ll help keep processes compliant, efficient and up to date, while supporting improvements and contributing to the development of new digital tools. 

You will 

• Provide daily support to Customer Relationship email inbox, assigning tasks and ensuring completion.
• Monitor and support procedures for Customer Relationship team, ensuring that compliance requirements are adhered to and the procedures are efficient and well managed. Where improvements with processes are identified, the role will work with relevant stakeholders to embed them. 
• Act as Secretary for team meetings. Documenting minutes, assigning action, owners and ensuring tasks are completed within agreed timelines. 
• Work closely with Customer Relationship Managers and Customer Offer Managers to ensure offers and acceptances are processed to allow for accurate reporting and invoicing.  You'll also support with co-ordinating department reporting requirements.
• Ensure data inputs are of exceptional quality. Assisting with data cleanse activities and development of new digital platforms, including User Acceptance testing.  

 You have 

• Strong experience using corporate IT systems, with advanced proficiency in Microsoft Office (particularly Excel, including formulas, lookups and pivot tables) and working knowledge of Power BI for data analysis and reporting.
• Ability to collate, interpret and manipulate data to produce accurate, meaningful reports, supporting operational decision making and assessing customer impact.
• Clear understanding of customer connection processes, with strong communication skills and the ability to engage effectively with customers, internal teams and wider stakeholders.
• Excellent organisational skills, including prioritising competing tasks, managing shared inboxes and maintaining high attention to detail while working to tight deadlines.
• Experience in minute taking, event coordination and document management, ensuring accurate records, effective logistics, and adherence to best practice in information governance and version control.

About SSE 

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. 

SSEN Transmission own and operate the electricity transmission network across the north of Scotland. We transport energy from where it is generated to where it is needed, ensuring a safe and reliable electricity supply for the communities we serve. But that's not all – we're upgrading the grid to deliver cleaner, homegrown energy for the future and building a network for net zero to create secure power for generations to come. 

Flexible benefits to fit your life 

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. 

Work with an equal opportunity employer 

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact shirley-anne.o'connor@sse.com / 01738 351976 to discuss how we can support you. 

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. 

Ready to apply? 

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work. 

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