Base Location: Inverness
Salary: £26,120 - £34,500 plus Excellent Benefits
Working Pattern: Permanent | Full Time, 37 hours per week | Flexible working options available
About the Department
Our SSEN Distribution Commercial and Connections teams are the first point of contact for customers wishing to have a new electricity connection, increase the size of their existing connection, install generation, or move the equipment supplying their property. We're here to help whether our customers are building a single home, housing development, industrial development, generation development or independent distribution network. Our responsibility is to respond to challenging changes in our licence obligations, growing levels of competition and play a key role in progression to a low carbon future.
What is the Role?
As part of this role you'll be responsible for providing high levels of customer contact on a regular basis, delivering both formal & budget quotations for one off and multiple domestic and commercial supplies.
You'll strive to meet and exceed all objectives placed on our teams, covering elements such as regulatory standard and customer expectations regarding safety, quality, service and timescales.
Your projects will be varied, and could involve single domestic connections, multiple domestic connections and commercial connections, all allowing you great exposure to our business and industry.
What do I need?
To be successful in this role we would love for you to have the following key skills and / or experience:
- Comfortable working with numbers, with a high degree of accuracy, and be confident in producing high quality work to deadlines.
- A good understanding of electricity distribution and Power Systems networks would be highly beneficial.
- Excellent customer service skills and a passion for delivering the highest levels of customer service.
- In addition, you'll be good with computers including Microsoft services, with a knack for picking up new systems; knowledge of PROMIS and EO Web would be advantageous although training would be given to the right individual.
About our Business
SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.
Life at SSE
If you're considering a career with us, you're probably wondering what's in it for you? From health and wellness to finances and family, we're proud of our benefits package which includes 34 days holiday (plus the option to buy additional days), enhanced maternity and paternity leave, discounted healthcare and a wide range of offers via our SSE Advantage scheme.
At SSE we're proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself. We take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application and assessment process, and upon joining SSE.
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact firstname.lastname@example.org / 01738 340356.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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