Person, Face, Glasses, Accessories, Hair, Blonde, Teen, Kid, Female, Dating

Business Implementation Manager - Customer Experience Programme


Business Implementation Manager - Customer Experience Programme

  • 526602

Base Location: Portsmouth

Salary: £38,600 – 58,000 + car or car allowance + annual performance bonus and a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible working options available

What is the Role?

In this role you will have a number of responsibilities including:

- Responsible for the programme management of the CX Programme which includes both strategic and tactical improvement plans as well as the Digital CX programme to achieve the customer service targets, outputs and outcomes whilst supporting the associated planning and embedding of continuous change. 

- Support the overall programme management of the CX programme including business change and readiness activities and is integral to the delivery of  each project.

- Represent the CX and Digital programme at various IT delivery programmes to provide senior stakeholders with updates and seek feedback on plans and progress made and to provide business imput of functional scope and process decisions.

- Support the wider CX programme in sourcing and selecting the right level of resource to support the workstream activities. 

- Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change.

What do I need?

To be successful in applying for this role, we would love for you to have:

- Extensive project management experience across multiple full project lifecycles.

- Experience of influencing and negotiating effectively at all levels; excellent stakeholder management skills.

- Able to demonstrate deep subject matter expertise in large complex programmes with a strong understanding of the Networks business and understanding of implementation management (transformation governance framework, standards and good-practices, methods, tools, approaches and processes).

- Experienced team leader and line manager – responsibility for man management and team delivery.

- Excellent command of written and verbal English with strong attention to detail and the ability to turn complex technical language into messaging appropriate for the audience.

About our Business

SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.

Life at SSE

If you're considering a career with us, you're probably wondering what's in it for you? From health and wellness to finances and family, we're proud of our benefits package which includes 34 days holiday (plus the option to buy additional days), enhanced maternity and paternity leave, discounted healthcare and a wide range of offers via our SSE Advantage scheme.

At SSE we're proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself. We take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application and assessment process, and upon joining SSE.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. However should you need to discuss flexible working or any specific adjustments necessary to submit your application, please contact 01738 340 356 /

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
Closing date: Jun 22, 2021

Apply Now

Refer someone to this job

Not You?

We have emailed you a code to verify your identity

Thank you

Our Benefits

  • Sharesave Scheme
  • 34 days of annual leave
  • Option to purchase up to 10 days holiday
  • Interest-free technology loans
  • 24/7 free and confidential employee counselling service
  • Private healthcare discounts
  • Subsidised gym memberships
  • 21 weeks full pay maternity leave
  • Cycle to Work scheme with generous £2500 limit
  • Interest-free salary advance to cover transport season tickets

Explore our full list of benefits:

Employee benefits booklet


Apply Now

Refer someone to this job

Not You?

We have emailed you a code to verify your identity

Thank you