Alarm Receiving Centre Operator

About the Role

Base Location: Havant

Salary: £20,300 - £30,500 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | 42 hours a week, shift patterns covering days and nights

Group Security and Investigation staff provide an integral part of protecting SSE’s assets. The Alarm Receiving Centre is the focal point for reporting and managing all forms of security incidents. The centre currently manages over 3,500 cameras, 825 Intruder/Fire Alarms and the administration of ID cards and validation of staff.

be part of a team ensuring the smooth running of the electronic physical security systems deployed across the SSE estate in the UK and Ireland in order to maintain a safe and secure working environment for all staff, contractors and visitors.

As an Alarm Receiving Operator you will be:

- Be part of a team ensuring the smooth running of the electronic physical security systems deployed across the SSE estate in the UK and Ireland in order to maintain a safe and secure working environment for all staff, contractors and visitors.

- Responsible for answering incoming phone calls to the alarm receiving centre, monitoring site alarms and CCTV and communicating with stakeholders regarding their alarms.

- You will assist the Department in meeting National Security Inspectorate (NSI) Gold and Silver Certification standards.

- You will ensure alarms are captured and actioned as appropriate upon signalling; ensure action plans are followed to mitigate the risk of loss, fraud, theft or danger of death to staff, contractors and the general public; minimise risk of outages as a result of unlawful intrusion for the purposes of theft, vandalism, malicious mischief or terrorism at any relevant SSE site.

What do I need?

To be considered for this role, we would love you to have:

- Clear, effective communication and strong interpersonal skills.

- Exceptional concentration, good attention to detail and will possess excellent customer service skills.

- Good organisation and efficiency as you will be expected to multi-task and remain focused for long periods of time.

- The ability to evaluate a situation under pressure using good judgement skills and dynamic decision making.

- Strong IT skills in and around the Microsoft Office package.

- Understanding of security systems and applications used within this environment would be advantageous but not essential.

About our Business

SSE Human Resources is made up of several operational and specialist teams who strive to help the business to design, develop and deliver their people strategies. We partner with the business to provide expert advice on all people matters, enabling them to get the best out of their teams and equip them to meet the changing demands of our business now, and in the future.

What's in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey at lynsey.macdonald@sse.com or on 01738 340426.

EXTERNAL: Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

INTERNAL: As a courtesy, please let your current line manager know you are applying.

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